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PrivacyFrequently Asked Questions

 

Privacy & Security

Effective Date: September 1, 2007

Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

Our customer lists are completely confidential. They are not sold to, rented to or shared with anyone for marketing purposes. Upon request, you will be promptly removed from any of our subscriber lists without any questions. To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us:

Surface Mailing Address:
FilterSolution USA
8459 Highway 182 E
Morgan City, LA 70380-2481
Phone: 985-385-2098
Email: info@filtersolution.com

At FilterSolution.com, we assure you that your personal information will always remain confidential. Any information you provide to us when you place an order, or send through any of the forms found on this site, is kept absolutely private. This policy also applies to the business partners that help this site function or assist us in fulfilling your order.

What Information Do We Collect?

This site does not gather personal information about you without your knowledge. When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide

Registration Information
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our online store, register for certain services, or register for email newsletters and alerts.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.

How Do We Use the Information That You Provide to Us?

Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice/Opt-out

We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to our e-mail address - see above.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties

We use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.

How Do We Protect Your Information?

Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

Your personal and credit card information is secure on our server because we have taken many precautions to protect your transactions. Our servers are equipped with industry standard SSL (Secure Sockets Layer) encryption for the connection between your browser and sensitive areas of our site. When entering these sensitive areas, you may see a pop-up window with a warning. Continuing here means that you will enter the checkout and information area, which is the safest, most secure area of our web site. You will also be assured of safe transactions when you see the padlock or key at the bottom of your browser.

You will not be assured of safe transactions when you see a broken padlock or key at the bottom of the browser. These symbols mean the information you submit is not secure and will not be encrypted. These images vary with different browsers and some don't even have them.

Another way to make sure your transactions will be secure by encryption is when your URL location shows https:// instead of http://.

Lastly, SSL also assures you are still on the FilterSolution.com web site and not moved to another questionable domain's server.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes

Our Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

We want you to feel completely safe when placing orders with FilterSolution.com. If you have any other questions regarding placement of your order, please contact us.

- Your Customer Care Team at FilterSolution USA

Our Business Partners

In order to ship, process and track orders, we provideyour name and address to companies such as Federal Express, US Postal Service, United Parcel Service, and VeriSign Payment Services. In no instance are these business affiliates allowed to use your personal information for any other purpose.

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Filter Solution USA, Inc.
Copyright © 2001-2008
All rights reserved, worldwide.

136 Rizzo Street * Patterson, LA 70392
Toll Free 866.385.2098 * Phone: 985.385.2098 * Fax: 866.941.4794
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