Your credit card information is secure on our server because we have taken many
precautions to protect your transactions. Our servers are equipped with industry
standard SSL (Secure Sockets Layer) encryption for the connection between
your browser and sensitive areas of our site. When entering these sensitive
areas, you may see a pop-up window with a warning. Continuing here means
that you will enter the checkout and information area, which is the safest,
most secure area of our Web site. You will also be assured of safe transactions
when you see the padlock or key at the bottom of your browser.
No! At FilterSolution.com, all of your personal information is kept private,
period. We do not rent, sell or share your personal data for marketing or
direct mail purposes, and will not do so, ever! If you join the email list on
this site or send information through any of the forms found on this site
(such as the order form), you may be contacted occasionally regarding
any developments that might benefit you in the future (e.g., newsletters,
announcements and updates). If you do not wish to receive correspondence
from us, such as email or postcards, just let us know. We'll remove your
name from our contact list immediately.
Morgan City, Louisiana. Thanks for asking.
We ship FedEx Home Delivery for residential addresses,
and FedEx Ground for business addresses. Most shipments
to Hawaii and Alaska are shipped USPS. Overnight and
2-day Express delivery is available, and shipped the same
day if ordered by 2:00 pm Central Time. If you prefer another
shipping method, please contact us when you order.
We ship to all continental United States via
FedEx Ground / FedEx Home Delivery; Alaska, Hawaii,
U.S. territories and APO address via USPS. FedEx Home
Delivery shipments do not require a signature.
Nearly all of our product prices include shipping, so there's no
extra charge for regular ground shipping within the United States.
There are extra charges for Overnight and 2-day Express delivery.
Most in-stock items are processed and shipped within 2 business days for
orders placed online. Most orders by phone, fax, or mail are processed
within 3 business days. Overnight and 2-day Express delivery is available,
and shipped the same day if ordered by 2:00 pm Central Time. An email
confirmation will be sent to you when your order ships that includes the
FedEx tracking number. Please be aware, that for reasons beyond our control,
some email messages occasionally do not reach our customers (AOL
accounts give us the most trouble). If you have not heard from us within
10 days of placing your order, email us at ship@filtersolution.com
for the status of your order.
Currently we only ship to the United States, U.S. territories,
APO and FPO addresses. Shipments to Hawaii, Alaska,
APO and FPO addresses are shipped via USPS.
If an item you ordered is on backorder, the rest of your order will be
shipped and you will be notified of the backorder via email. At this
point you will be given the option to wait for the item or to cancel
the backorder. Once the backorder arrives in our store we will
ship it to you at no additional shipping charge. Most items at
filtersolution.com are in stock but occasionally we sell out of
an item before we receive a re-order.
Yes! We offer a 90-day, no-questions-asked, money-back guarantee.
To our knowledge, none of our competitors offer such a generous
return policy. For any reason you are unhappy with your purchase,
simply fill out the Return/Exchange form on the reverse side of your
invoice, and return it pre-paid to us. We strongly suggest that you
insure the return package. We will notify you either via e-mail or
snail mail of your refund once we have received and processed
the returned item. Please note that we can refund shipping costs
only if the return is a result of our error.
Though we strive for 100% error-free order processing, occasionally
we do slip up. Should there be an error with your order, contact us
immediately by email at ship@filtersolution.com ,or call us toll free
at 1-866-385-2098. We'll ship out the corrected order immediately
(provided it's in stock), and arrange for the erroneous shipment to be
picked up from your front door by a FedEx driver.
It's our policy to replace damaged shipments immediately (again,
provided it's in stock). We ask that you retain the damaged shipment
for 30 days while we file a damage claim with FedEx, in the event
they would need to inspect the package.
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