Free shipping

Free shipping is available on every online order when shipped within the continental United States.

Expedited shipping

At this time, expedited shipping is not available.

Return policy

If you're not completely satisfied with your online purchase, you may return the item in new, unused condition within 365 days of the purchase date. Please note that return shipping costs are the responsibility of the customer. To qualify for a refund, returned items must include all original parts, shrink wrap, and protective seals.

Product Condition Requirements for Returns

To qualify for a refund, returned items must be received in new, unused, and resalable condition. Items that have been installed, altered, damaged, dirty, bent, broken, or otherwise show signs of use may not be eligible for a refund.

Please inspect all products before installation. Items that are damaged during installation, handling, or attempted modification cannot be accepted for return or refund, as they are no longer in resalable condition.

We recommend verifying that you have ordered the correct product, size, and specifications before installation. If you have any questions about compatibility, please contact our customer service team before installing the item.

To initiate a return:

Email: orders@filtersolution.com

    Return Guidelines:

    • Ship items in securely closed packaging using a traceable shipping method, such as USPS, FedEx or UPS. Insurance for the purchase price of the product is recommended. 
    • To qualify for a refund, returned items must be in new & unused condition and include all original parts, shrink wrap, and protective seals. The items must be received in re-salable condition.
    • Items must arrive undamaged to qualify for a refund (insurance to cover the purchase price is recommended for this reason). If a return is received and is damaged, you will be notified. It is the responsibility of the customer to file a claim with the shipping company used for reimbursement.
    • Packages must be prepaid—C.O.D. returns will not be accepted.

    Please Note:

    You must contact us to initiate a return. Items returned without prior communication will not be accepted.

    Custom-sized filters are made specifically to your order and cannot be returned. 

    Returned to Sender Policy:

    If a package is returned to sender due to customer error (including but not limited to an incorrect or incomplete address), the customer is responsible for the cost of re-shipment. If the customer chooses to cancel the order instead of re-shipping, the original shipping fee will be withheld from any refund issued.

    DAMAGED ITEMS

    If your item arrives damaged or defective, please contact us within 3 days of delivery to request a refund or exchange. Be sure to include clear photos of the item, the box, and the shipping label. Additional images may be requested if necessary. Claims made after this period may not be eligible for return or replacement.

    CANCELLATIONS

    Once an order is placed, it may not be cancelled or modified. We process and submit orders as quickly as possible to ensure fast and reliable service. Please review your order carefully before completing checkout.